Mitarbeiter Innendienst Kundenbetreuung

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Customer service employee Arten

Full-time

For our company in Artern (Leipzig region) we are looking for a customer service representative with Polish language skills, as part of the expansion.

Deponti is a young, ambitious and fast-growing company.

Our headquarters and European distribution centre are located in Oss in the south of the Netherlands. From here we supply our hundreds of distributors in the Netherlands, Belgium, France, Germany, Poland, Denmark and the UK. Deponti designs, manufactures and supplies high-quality aluminium patio covers that fit seamlessly into the latest outdoor living trends. Deponti is also the leading supplier of sliding glass doors. Through continuous development and innovation, the company is able to deliver high-quality products that are both competitively priced and very durable. Customer orientation, quality and particularly fast delivery times are the hallmarks of the company.

As a Deponti  B2B customer service representative,  you will be the direct daily contact person, especially for our Polish B2B sales partners. With good communication skills, you will manage customer enquiries, process orders and plan deliveries and collections. There is a direct and daily collaboration with your sales and warehouse colleagues. Ultimately, you have one important goal: to ensure that business runs smoothly. 

In this role, you will:

  • ⚙️ Review and process orders received through our online system.

  • ✉️ Have daily contact with the account managers

  • 📱 Have daily (telephone and live) contact with customers about orders, requests, complaints, service, etc.

  • 📞 Proactively or in response to warm leads, contact our customers by phone. 

  • 🤝 Receive partners visiting showrooms/warehouses.

  • 📅 Work closely with warehouse staff on order planning and delivery or pickup.

The ideal candidate will:

  • ☎️ Have excellent customer service experience.

  • 🌍 Have excellent telephone handling and a good knowledge of the Polish language.

  • 🌍 Speak German and/or English.

  • 🔍 Pay attention to details.

  • 📂 Be efficient and organized.

  • 💡 Possess strong problem-solving and negotiation skills.

  • 📚 Show a willingness to learn.

  • 📊 Be experienced in the use of Microsoft Office products such as Teams, Word, Excel and Outlook.

Programs we use:

  • Ordering System – Exact Online

  • CRM – Super Office

  • Microsoft Office

  • Deponti Online Portal.

What do you get in return?

  • An international position with an ambitious and fast-growing company

  • A direct culture, short lines of communication and fast decision-making

  • The opportunity to work with innovative and high-quality products

  • A great deal of freedom and scope for your own initiatives

  • The chance to become part of a team of winners

  • A commensurate and competitive benefits package

Who will be your direct colleagues?

Christian

Sales Manager

Monique

Koordinator Kundendienst

Andrea

Innendienst

Madeleine

Innendienst

This is a full-time position.

Working days: Monday-Friday opening hours: 08:00-16:30.

Deponti offers you an extremely challenging position in a young and dynamic company with very strong growth ambitions. Is this the ideal job for you?