Customer Service Specialist (m/f/d) – Łódź, Poland

Who are we looking for?

You’ve got zero fear of picking up the phone? Then this is your chance to shine.

We’re looking for someone to join our Customer Service team and take it to the next level. Not in a boring call center, but in a fast-growing international company where real conversations matter. Where every day, we work with partners across Europe to help people create more outdoor joy.

This is about building strong relationships – with partners, colleagues, and everyone who plays a role in making our beautiful products reach happy customers. From handling orders to making sure deliveries run like clockwork, you’re the link that keeps things smooth and professional.

Your day-to-day:

• You process orders from our partners via phone, email, and our online system

• You keep in touch with customers across Poland – warm leads, no cold calls

• You handle questions and service requests like a pro

• You coordinate with our team in Artern, Germany to make sure deliveries go right

• You are not afraid to handle complaints

• You travel to Germany for a two-week onboarding – your launchpad to success

Who we’re looking for:

• Someone with experience in customer service (preferably B2B)

• You speak fluent English – German is a big plus

• You’re sharp, organized, and solution-oriented

• You enjoy talking to people and you listen just as well

• You’re confident, calm, and flexible – even when things get hectic

• You’re tech-savvy and comfortable with MS Office (Teams, Outlook, Excel, Word)

• Bonus: You’ve worked with CRM or order systems before

Who will be your direct colleagues?

What you get from us:

• A full-time job with real opportunities to grow

• Set hours: Monday to Friday, 08:00–16:30

• A friendly, informal vibe where everyone helps each other

• Daily lunch in our canteen – because a good break matters

• Training, team trips, and our annual Deponti summer party

• A team that works hard and has fun doing it

Who we are:

Deponti’s mission is to enrich outdoor living. As a fast-growing international wholesaler, we develop and sell premium aluminum verandas, sliding glass walls, and related products. Our driven team of professionals across Oss (NL), Artern (DE), Pelt (BE), and Rugby (UK) supports a strong network of partners throughout Europe. Together, we’re building powerful partnerships for outdoor living.

Our company culture? Informal, hands-on, and driven by entrepreneurial spirit – with a no-nonsense attitude and a human touch.

Check out our other vacancies at jobs.deponti.com